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Lyngo answers patient calls, books appointments and keeps your team in the loop, so your clinic stays connected, even after hours.

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ClinikoSploseNookalPracSuite
Lyngo Communications dashboard with its navigation, patient inbox and conversation panel. Sarah WilsonEmma BrownJames TaylorDavid WalkerOlivia HarrisSophie Clarke
Sophie Clarke11:32 AM

Follow-up booked with Mia for next Friday.

Lyngo handled · Follow-up booking

Yesterday · 9:00 am

Hi Sophie, a quick reminder you're seeing Mia tomorrow at 10 am. See you then!

AI

Lyngo · Delivered

Thanks, see you tomorrow!

Today · 11:30 am

Call answered by LyngoNew booking
Call summaryView transcript

Sophie called after seeing Mia this morning to book a follow-up. Booked for next Friday at 10 am.

Answer 2x more calls
without sounding robotic

Illustrative call: a patient asks to book physiotherapy. Lyngo confirms the appointment is for the caller, acknowledges their existing patient details, checks availability, and books Thursday at 11 am. The patient then asks about parking, and Lyngo explains the clinic’s on-site parking.

Loved by more than clinicians

More time for patients. In their own words.

“It took so much pressure off our team and meant that we could put our energies back into actually seeing our patients.”
NikkiHunter Speech Pathology · Maitland, NSW
“We spent almost a month with another provider who couldn't set up our complex appointments. Lyngo did all 60 of them in 2 hours.”
EmilyPodiatrist · New Zealand
“Absolutely amazing service that saves us hours a day. Our patients are in love with Lyngo.”
GuyClinic Director · Sports Therapist · United Kingdom
“It's been really capable of answering all of their questions in ways that I never expected possible of [an] AI technology.”
MiraeOsteopath & Clinic Owner · Cranbourne Osteopathy
“We had fewer missed calls, an increase in bookings... because Lyngo took care of all of those enquiries that would come through after hours.”
MaddiPractice Manager · My Body Clinic, Victoria
“Trialled another AI phone agent and it didn't work well, thought they wouldn't work for me until I trialled Lyngo.”
“Patients find that they're able to call and book or reschedule appointments at any time of the day.”
PipExercise Physiologist · Exercise Lab, Sydney
“We've had fantastic feedback from callers, and one even said it's "freakishly good"! Really appreciate the work the Lyngo team have put in.”
CameronPhysiotherapist · Australia
“Lyngo is the future! I used to have so many issues with my call centre not explaining my services how I needed. Lyngo nailed this from day 1.”
IsabelOsteopath · United Kingdom

Answering service, perfected

AI phone answering that books, reschedules and cancels appointments in your practice software, day and night.

Busy at the front desk? Lyngo can answer calls and clinic questions, during the day or after hours.

What are missed calls costing your clinic?

A$2,700

Potential missed revenue per month

Plans from only A$4.6 a day

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Ready when you are

We configure Lyngo around your clinic.
You review and approve it before the first call.

  1. 01
    Lyngo connected to Cliniko, Nookal, PracSuite and Splose

    Connect your software

    Connect Cliniko, Nookal, PracSuite or Splose.

  2. 02
    Lyngo assistant skills for booking rules, practitioners, appointments, FAQs and escalations

    Assisted onboarding

    Complimentary by Lyngo

    Our team configures your services, fees and booking rules.

  3. 03
    A patient call flowing through Lyngo into the clinic calendar

    Review. Then go live

    Approve your setup, then forward your calls when you’re ready.

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Built for how your
clinic actually works

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Physiotherapy

Built for healthcare. Compliant and secure

Lyngo combines privacy compliance with world class security built around healthcare data. Encryption in transit and at rest, independent security audits and penetration testing protect every conversation.

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  • UK GDPR

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  • EU GDPR

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  • Australian Privacy Principles

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  • NZ Privacy Act

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  • PIPEDA

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Why clinics choose Lyngo

Lyngo is an AI receptionist for allied health clinics using Cliniko, Nookal, PracSuite or Splose. Our experience, technology and team are built around getting patient calls and bookings right.

Built for clinics like yours

Our unique platform is the world’s longest-running AI receptionist for allied health clinics, built for healthcare since February 2023.

Experience you can lean on

Over 420,000 patient calls answered for 1,500+ practitioners. Behind Lyngo is a team with more than a decade of experience building software for global tech companies.

We know the pressure you’re under

Lyngo works alongside owner-operated allied health clinics, including clinics that work with Physio First, Clinic Mastery and HMDG. Their booking rules, patient enquiries and everyday reception needs shape our AI receptionist.

Your clinic, in safe hands

Our team builds and runs Lyngo, monitors calls and bookings around the clock, and investigates issues directly. Patient data is encrypted, with audit logs and independent security testing every year.

Frequently asked questions

No such thing as a silly question.

What is Lyngo?

Lyngo is a virtual receptionist and phone answering service for allied health clinics. It answers every patient call 24/7, books appointments directly into your practice management software, handles reschedules and cancellations, and escalates clinical or urgent calls to your team. Lyngo works with clinics in Australia, the United Kingdom, New Zealand, Ireland, Canada and Malta.

What can Lyngo handle for our clinic?

Lyngo is an AI receptionist for allied health clinics. It answers calls 24/7, answers patient questions, books, reschedules and cancels appointments, and passes calls that need a person to your team.

Does Lyngo work with our practice software?

Lyngo integrates directly with Cliniko, Nookal, PracSuite and Splose. It uses live availability and your clinic’s booking rules to manage appointments in your practice software. Explore the integrations.

Can Lyngo work alongside our receptionist?

Yes. Lyngo steps in when your receptionist is busy, on a break or away from the desk. You choose whether it covers overflow calls, after hours or every call.

Can Lyngo follow our booking rules?

Yes. We configure Lyngo around your practitioners, appointment types and booking rules. You choose what it can book and which requests should go to your team.

What happens when a caller needs our team?

Lyngo follows your clinic’s escalation rules. It can transfer the call or take a message for your team to follow up. Clinical or urgent enquiries are passed to staff.

How much does Lyngo cost?

Plans start at A$139 + GST or £69 VAT free per month, including 45 calls. You can try Lyngo free for 14 days, with no setup fees or lock-in contracts. View plans and pricing.

What will Lyngo sound like to our patients?

Lyngo offers local-accent voices, so you can choose a familiar voice for your patients. See how Lyngo answers calls.

Can we keep our phone number?

Yes. Keep the number your patients already know and forward calls to Lyngo when you need cover. There is no need to change the number on your website or signage.

How does setup work?

Our team configures Lyngo using your practice software, website and the details you share. We set up your services, practitioners, prices and booking rules. You review and approve the setup before your calls go live.

Can we review the calls Lyngo handles?

Yes. You can review call recordings, summaries and activity in your Lyngo portal, and see which calls need a follow-up from your team.

How does Lyngo protect patient data?

Patient data is encrypted in transit and at rest. Lyngo undergoes independent security audits and penetration testing. Our policy hub explains how patient data is handled and lists our privacy policies and sub-processors. View the policy hub.

Which types of clinics does Lyngo support?

Lyngo supports allied health clinics, including physiotherapy, chiropractor, podiatry, osteopathy, psychology, speech pathology and exercise physiology practices.

Can Lyngo answer questions about fees, insurance and funding?

Yes. Lyngo uses your clinic’s appointment types, fees and funding arrangements to answer patient questions. This includes NDIS, DVA and WorkCover in Australia, Bupa, AXA Health and self-pay in the UK, and ACC in New Zealand. Complex enquiries are passed to your team.

Which countries is Lyngo available in?

Lyngo is available in Australia, the United Kingdom, New Zealand, Ireland, Canada and Malta.

Is Lyngo AI also called Lingo or Lino?

Looking for Lyngo AI? Our name is sometimes heard or transcribed as Lingo or Lino. The correct spelling is Lyngo AI.

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