Try Lyngo free for 14 days. No lock-in contracts.

AI receptionist that actually works

Lyngo answers your clinic’s phone calls, answers patient questions and books appointments in your practice software. Your team steps in when a patient needs a person.

Answer calls

Help with questions about your clinic.

Manage bookings

Book, reschedule and cancel in your PMS.

Keep your team informed

Keep the conversation and handover together.

Appointment booked for Wednesday at 10 am. On Tuesday, Sophie receives a reminder, replies “Yes, I’ll be there!” and Lyngo replies “Great, see you then!”

Integrates with your clinic software

ClinikoSploseNookalPracSuite

Answer calls your clinic’s way

Help callers with your services, fees, opening hours, locations and clinic policies.

Choose an available voice and accent, set your greeting and adjust the speaking pace.

Transfer callers to your team, or take a clear message for someone to follow up.

Manage appointments in your practice software

Find an available time and collect the patient details needed to make the booking.

Offer another suitable time and move the appointment within your clinic’s rescheduling rules.

Cancel appointments within the permissions and notice requirements your clinic has set.

See every call in your Lyngo portal

Catch up on the reason for the call and what happened, without replaying the whole conversation.

Open available recordings and transcripts when you need the full conversation.

Track follow-up tasks and leave notes so your team knows what needs to happen.

Working exactly how you’d like it to

Choose when it answers

After hours, busy periods or every call. Your phone provider sets up when calls reach Lyngo.

After hours & when busyEvery call

Keep your number

Patients call the same number. Forward the calls you want Lyngo to answer.

Follow your booking rules

Choose appointment types, practitioners, booking changes and notice periods, where supported by your practice software.

Payments and deposits

Send payment links for deposits or required payments, where enabled.

Everything you need

Answer clinic questions

Help callers with services, fees, opening hours and clinic policies.

Book new appointments

Check live availability and book an agreed time in your practice software.

Reschedule appointments

Find another time and move the booking within your clinic’s rules.

Handle cancellations

Cancel appointments within your enabled permissions and notice periods.

Find or create patient records

Look up returning patients or collect details to create a new record in your practice software.

Match the right appointment

Use your configured appointment types, practitioners and clinic locations.

Take messages or transfer calls

Transfer calls during your chosen hours, or take a clear message for your team.

Keep your number

Patients call the number they know. Forward the calls you want Lyngo to answer.

Choose when it answers

Cover after hours, busy periods or every call, with routing set by your phone provider.

We set up Lyngo for you

Try for free

  1. Connect your software

    Lyngo links to your practice software.

  2. Set up Lyngo

    We start with details from your practice software. You can edit or add more.

  3. Test and go live

    Try a call. Forward your calls when you’re ready.

What clinics say

“After a couple of weeks we noticed we had fewer missed calls, an increase in bookings, cancellations, rescheduling because Lyngo took care of all of those enquiries that would come through after hours.”
Maddi, My Body Clinic
MaddiMy Body Clinic
“The admin can answer one of those. The other six that come through almost simultaneously all get handled by Lyngo, which is amazing.”
Alex Barr, BeachLife Physiotherapy
Alex BarrBeachLife Physiotherapy
“It took so much pressure off our team and meant that we could put our energies back into actually seeing our patients.”
Nikki, Hunter Speech Pathology
NikkiHunter Speech Pathology
“Patients find that they're able to call and book or reschedule appointments at any time of the day.”
Pip, Exercise Lab
PipExercise Lab
“We noticed straight away that Lyngo was able to action a lot of these calls for us … meaning that we didn't need to follow up at all the next day for a lot of calls.”
Mirae, Cranbourne Osteopathy
MiraeCranbourne Osteopathy

Built for how your
clinic actually works

Two women practising a standing arm movement in a daylight treatment room

Physiotherapy

A few practical questions

What to know before your clinic gets started.

Can my team answer first, and can I keep my number?

Yes. Keep your existing number and have your phone provider configure when calls reach Lyngo, such as when your line is busy, a call goes unanswered or your clinic is closed.

How does Lyngo handle clinical questions?

Clinical questions need your team. Lyngo can transfer the call during your configured hours or take a message for follow-up. Set the handover instructions for your clinic during setup.

Can I choose what Lyngo is allowed to book?

Yes. Configure supported booking actions, appointment types, practitioners and notice periods. FAQs provide clinic facts, guidelines guide supported behaviour, and the actual booking controls determine enabled actions.

Does every feature work with my practice software?

Lyngo connects with Cliniko, Nookal, PracSuite and Splose for supported phone reception and booking features. Patient messaging and SMS follow-up are in public beta for Cliniko clinics.

How do I get started?

Connect your practice software and share your clinic information. Our team helps configure your receptionist. Review the booking and handover settings, test the setup, then forward your calls when you are ready.

Where can I read about how clinic information is handled?

Our policy hub explains how Lyngo handles information, with the current privacy and security documents. Read our policy hub.

Not sure?
Start with after hours

Let Lyngo answer calls when your clinic is closed. Try it free for 14 days and see how it works for your team.

Try for free
Free setupNo lock-in contracts