AI receptionist for physiotherapy
Physio calls answered. Every appointment filled.
Lyngo answers every call and books directly into your calendar, so your team stays focused on treatment, not the phone.
1,200+
Clinicians across 6 countries trust Lyngo to handle their patient calls every day.
24/7
Phone answering, mornings, evenings, weekends, and public holidays. Always on.
3 min
To connect your practice software. Our team handles configuration from there.
The physio problem
Your phone rings while
you're in the treatment room.
43% of healthcare clinic calls go unanswered during business hours. For physio clinics with solo practitioners or small teams, that number is higher. Every missed call is a patient who books elsewhere or gives up. A virtual receptionist for your physiotherapy clinic answers every call, even when your team is mid-treatment, at lunch, or closed for the day.
What Lyngo handles
Answer every call, without
leaving the treatment room.
Trained on your clinic, connected to your calendar, ready for every physio-specific call.
Books new patient assessments
Correct appointment type, right duration, and right practitioner, every time. You set the rules, Lyngo follows them.
Handles reschedules instantly
Reads live availability and updates your calendar in real time. No message backlog. No double-bookings.
Answers health fund questions
Registered funds, gap fees, WorkCover, and NDIS, answered from your clinic's own information, accurately every time.
Covers after-hours bookings
Patients call evenings, weekends, and public holidays. Lyngo answers and books. You start the day with a full schedule.
Handles clinic FAQs
Parking, what to bring, and cancellation policy. Every question answered the way you'd answer it.
Loops in your team when needed
Urgent pain, complex billing, and sensitive situations. Lyngo transfers or takes a detailed message. Nothing falls through.
In practice
How physio clinics use
Lyngo every day.
"Hi, my GP referred me for physio. Can I book an initial assessment?"
"Of course! Let me find an available time for your initial assessment this week..."
Referral patient booked immediately
Correct appointment type & duration
Zero staff involvement at 8:43 PM
"Do you accept Medibank? And what's the gap fee for a standard session?"
"Yes, we're registered with Medibank. A standard 30-minute session is $95 and the gap after your rebate is around $45..."
Clinic-specific fees answered accurately
Patient offered a booking, said yes
Front desk free during lunch
"I need to move my Thursday appointment with Sarah. Something's come up."
"No problem. Let me check Sarah's next available times for you..."
Old slot cancelled, new slot booked
Practitioner preference kept
Patient not lost to a cancellation
PracSuite 
Nookal Integrations
Works with your clinic software, reliably.
Lyngo reads your live calendar, respects your booking rules, and writes appointments in real time. No manual syncing. No double-bookings.
Healthcare grade
World-class security and compliance.
Most AI tools treat this as a tick-box exercise. At Lyngo, it's the foundation. Everything else is built around it. We don't cut corners, and neither should you.
Clinical-grade encryption
Every call, booking, and patient record protected end-to-end.
Secured and insured
We don't just protect your data. We insure it against cyber attacks too.
Built for your jurisdiction
Your local privacy laws applied, with best-practice data retention for healthcare.
FAQ
Common questions.
Yes. Lyngo integrates directly with the major practice management systems used by physiotherapy clinics, including Cliniko, Nookal, and PracSuite, to read your calendar, book appointments, and handle reschedules in real time. No double-bookings, no manual follow-up.
Yes. You set the rules: initial assessment length, which practitioners take new patients, whether a GP referral is required, and how many new patients per day. Lyngo follows them on every call, books into the right slot, with the right practitioner.
Lyngo is trained on your clinic's specific information. Your registered health funds, WorkCover acceptance, NDIS onboarding process, and gap fees are all answered accurately. For complex funding situations, it escalates to your team with a full call summary.
Lyngo recognises when a call needs a human. For urgent situations, it can offer an emergency appointment slot, take a detailed message for your team, or transfer the call immediately, based on exactly how you've set it up. Nothing gets missed.
About 3 minutes of your time. You connect your practice management software, answer a few questions about your clinic, and our team handles the rest, configuring booking rules, practitioner schedules, and FAQ training. We aim for a 1-2 business day go-live.
Yes. Lyngo is built for healthcare. We're GDPR compliant (UK/EU), aligned with the Australian Privacy Principles, the NZ Privacy Act, and PIPEDA (Canada). All patient data is encrypted in transit and at rest.
Traditional answering services take messages and pass them on. Lyngo reads your live calendar, books the right appointment type with the right practitioner, handles reschedules, and answers clinic-specific questions about health funds, WorkCover, and NDIS. Patients get an answer on the first call, not a callback.
Still have questions? Contact us
Take back your time.
Run a calmer clinic and grow 24/7.