AI receptionist for every specialty
AI receptionist for every healthcare specialty.
Psychology, speech pathology, occupational therapy, dentistry, and beyond. Lyngo answers patient calls 24/7 and books directly into your calendar, so your practitioners stay focused on care.
1,200+
Clinicians across 6 countries trust Lyngo to handle their patient calls every day.
24/7
Phone answering, mornings, evenings, weekends, and public holidays. Always on.
16+
Healthcare specialties served, from physiotherapy and psychology to dentistry and beyond.
The specialist clinic problem
Your phone rings
mid-session.
Whether you're mid-consultation, running a therapy session, or conducting an assessment, the phone doesn't stop. An AI receptionist means every call is answered, even when your team can't get to it.
AI phone answering by specialty
Built for every healthcare specialty.
Lyngo's AI receptionist is trained on the specific needs of each discipline: appointment types, funding models, patient questions, and clinical workflows.
Acupuncture & Chinese Medicine
Initial consultations, treatment sessions, and multi-session packages. Lyngo manages bookings and handles questions about treatment approaches and health fund cover.
- Initial consultation vs treatment session
- Multi-session treatment plans
- Health fund and extras cover
Audiology
Hearing assessments, hearing aid fittings, and follow-up appointments. Lyngo books the right appointment length and answers common hearing aid questions.
- Hearing assessment vs hearing aid fitting
- Follow-up adjustment appointments
- Pensioner and DVA entitlements
Chiropractic
New patient consultations, adjustments, and X-ray appointments. Lyngo handles health fund questions and books the correct visit type every time.
- Initial consultation vs adjustment
- X-ray and scan appointments
- Health fund and gap fee questions
Dental & Oral Health
Check-ups, cleans, emergency appointments, and specialist procedures. Lyngo handles health fund queries and books the correct appointment type every time.
- Check-up and clean
- Emergency dental appointment
- Health fund and gap fee enquiries
Dietetics & Nutrition
Initial consultations, follow-up reviews, and group programs. Lyngo handles Medicare Chronic Disease Management plan queries and books accordingly.
- Initial nutrition assessment
- Follow-up diet review
- Medicare CDM eligibility questions
Exercise Physiology
Group classes, one-on-one sessions, and chronic disease exercise programs. Handles DVA, NDIS, and health fund questions specific to EP services.
- Group class vs individual session
- Chronic disease management programs
- DVA and health fund coverage
Massage Therapy
Remedial, sports, and relaxation massage bookings. Handles health fund rebate questions and books the correct session duration with the right therapist.
- Remedial vs relaxation massage
- 30, 60, or 90 minute sessions
- Health fund rebate eligibility
Naturopathy
Initial health consultations, follow-up reviews, and specialised testing. Handles questions about treatment modalities, pricing, and what to expect.
- Initial naturopathic consultation
- Follow-up review session
- Treatment approach and pricing questions
Occupational Therapy
From hand therapy to paediatric OT, Lyngo books the correct appointment type and handles questions about referrals, NDIS plans, and what to bring.
- Hand therapy vs functional rehab
- Paediatric developmental assessments
- NDIS plan-managed bookings
Optometry
Standard eye exams, contact lens fittings, and specialist referrals. Handles bulk billing questions and Medicare eligibility for eye health checks.
- Comprehensive eye exam
- Contact lens fitting
- Bulk billing and Medicare rebates
Osteopathy
Initial consultations, treatment sessions, and cranial osteopathy. Handles private health insurance and Medicare questions for osteopathic services.
- Initial consultation vs treatment
- Cranial osteopathy bookings
- Health fund rebate questions
Physiotherapy
Lyngo books initial assessments, follow-ups, and specific treatment types. Handles questions about Medicare EPC plans, WorkCover, and what to bring.
- Initial assessment vs follow-up
- Medicare EPC plan enquiries
- WorkCover and DVA bookings
Podiatry
Routine care, gait analysis, nail procedures, and orthotics consults. Lyngo handles DVA, NDIS, and health fund enquiries for podiatry services.
- Routine care vs nail procedure
- Orthotics consultation
- DVA and NDIS eligibility
Psychiatry
Manages new patient referrals, follow-up bookings, and medication review appointments. Escalates urgent mental health calls appropriately.
- New referral intake
- Medication review scheduling
- Urgent call escalation protocols
Psychology
Individual, couples, and group therapy sessions. Lyngo books the right session type, with the right psychologist, and handles intake enquiries.
- Initial assessment vs follow-up
- Telehealth or in-person
- Medicare Mental Health Care Plan enquiries
Speech Pathology
Paediatric and adult speech therapy appointments booked correctly. Handles parent enquiries about assessments, NDIS funding, and waitlist updates.
- Paediatric vs adult sessions
- Initial assessment bookings
- NDIS and Medicare rebate questions
Don't see your specialty? Lyngo's AI receptionist works with any healthcare clinic. Get in touch
What Lyngo handles
AI phone answering that works
across every specialty.
Trained on your clinic, connected to your calendar, ready for every specialty-specific call.
Books the right appointment type
Initial assessments, follow-ups, group sessions, and telehealth. Lyngo understands your appointment types and books the correct slot with the right practitioner.
Handles reschedules instantly
Reads live availability and updates your calendar in real time. No message backlog. No double-bookings.
Answers funding and rebate questions
Medicare, DVA, NDIS, health funds, and WorkCover, answered from your clinic's own information, accurately every time.
After-hours call handling
Patients call evenings, weekends, and public holidays. Lyngo answers and books. You start the day with a full schedule.
Handles patient FAQs
What to bring, how to prepare, parking, and cancellation policy. Every question answered the way you'd answer it.
Escalates urgent calls
Clinical emergencies, distressed callers, and complex situations. Lyngo transfers or takes a detailed message. Nothing falls through.
In practice
How specialist clinics use
AI phone answering every day.
"I'd like to book an appointment with a psychologist. My GP gave me a Mental Health Care Plan."
"Great, I can help you with that. Let me find an available initial assessment appointment for you..."
Mental Health Care Plan acknowledged
Initial assessment booked correctly
After-hours, no call missed
"My son is 3 and not talking much. Do you see kids his age? And can I use my NDIS plan?"
"Yes, we see children from age 2. We do accept NDIS funding. Let me get a paediatric assessment booked for you..."
Age eligibility confirmed
NDIS funding question answered
Paediatric assessment booked
"I need to move my OT session tomorrow and my dietitian appointment next week."
"No problem at all. Let me check availability for both your occupational therapy and dietitian appointments..."
Both appointments rescheduled
Correct discipline and practitioner
No admin interruption during consult
PracSuite 
Nookal Integrations
Works with your clinic software, reliably.
Lyngo reads your live calendar, respects your booking rules, and writes appointments in real time. No manual syncing. No double-bookings.
Healthcare grade
World-class security and compliance.
Most AI tools treat this as a tick-box exercise. At Lyngo, it's the foundation. Everything else is built around it. We don't cut corners, and neither should you.
Clinical-grade encryption
Every call, booking, and patient record protected end-to-end.
Secured and insured
We don't just protect your data. We insure it against cyber attacks too.
Built for your jurisdiction
Your local privacy laws applied, with best-practice data retention for healthcare.
FAQ
Common questions.
Yes. Lyngo integrates directly with the major practice management systems used across healthcare, including Cliniko, Nookal, and PracSuite, to read your calendar, book appointments, and handle reschedules in real time. No double-bookings, no manual follow-up.
Yes. You define your appointment types, their durations, and which practitioners perform them. Whether a caller needs an initial assessment, a follow-up session, a group class, or a telehealth appointment, Lyngo books the correct slot with the correct practitioner, every time.
Lyngo is trained on your clinic's specific information. Your registered health funds, Medicare item numbers, DVA schemes, NDIS onboarding process, and gap fees are all answered accurately. For complex funding situations, it escalates to your team with a full call summary.
Lyngo recognises when a call needs immediate attention. For urgent clinical situations, distressed callers, or complex cases, it can offer an urgent appointment slot, take a detailed message for your team, or transfer the call immediately, based on exactly how you've set it up.
Absolutely. Multi-disciplinary clinics are one of the most common setups on Lyngo. You configure each discipline's appointment types, practitioners, and booking rules separately. Lyngo identifies what the caller needs and books into the right discipline with the right practitioner.
About 3 minutes of your time. You connect your practice management software, answer a few questions about your clinic, and our team handles the rest, configuring booking rules, appointment types, and FAQ training. We aim for a 1-2 business day go-live.
Yes. Lyngo is built for healthcare. We're GDPR compliant (UK/EU), aligned with the Australian Privacy Principles, the NZ Privacy Act, and PIPEDA (Canada). All patient data is encrypted in transit and at rest.
Still have questions? Contact us
Also explore
Dedicated specialty pages
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